Terms & Conditions
Our Terms & Conditions
Thank you for choosing Spas Direct. Please take a moment to review our Terms and Conditions outlined below:
All T's & C's automatically apply once a purchase has been made. Please review carefully prior to purchase.
Please note that all prices listed on this website are in NZD currency. Pricing listed on this website,
Facebook and/ or other advertising mediums are subject to change without notice.
All Online Orders must be paid for in full at the time of purchase, using our Preferred Checkout Method.
All Telephone Orders are subject minimum $500 Credit Card Deposit at the time of purchase. Full payment of the outstanding balance is required within 5 working days from the date of order.
Payments can be made by credit card payment or Interest-free finance*
3. Cancellation Policy
Spas Direct NZ has a strict Cancellation Policy in place, in accordance with New Zealand Consumer Protection Laws. All Cancellations are subject to a full loss of all monies paid. For more information on Consumer rights, please visit https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/change-of-mind/
4. Colour Swap / Spa Swap Policy
Spas Direct is happy to accommodate any available colour swap or spa swap to the same value prior to collection or delivery. Please note that a fee of $250 will apply when making any change to your original order. Please make all requests by calling our Customer Care Team.
5. Supply-only basis Policy
Spas Direct NZ is a Direct-to-public company, meaning that we do not offer in-home installation or delivery service. Spas Direct is an Online Retail outlet and can not offer advice on Permits, Fencing, Council requirements, or Installation. We will gladly refer customers to a Delivery Partner who can provide a contracted delivery service for a fee.
6. Local Collection
Spas Direct NZ offers Customers Free Local collection from our Depot located in Auckland, NZ.
It is the sole responsibility of the customer to arrange collection or delivery once the product is available at the warehouse. The collection is required within 14 days. In the event that the item is not collected within the allocated time frame, Spas Direct will apply a storage charge to the account. This must be paid prior to collection.
The current storage charge is 3.5% of the total order value, per month.
Customers are encouraged to speak with their Sales Consultant if they require a long-term storage solution. Spas can be unallocated if Customers do not require their Orders for 14+ Days. This will avoid additional Charges; however, orders are then subject to stock availability and restrictions.
All Customers collecting their Spa from our Depot Location are required to unpack the spa and inspect it for any signs of physical imperfections/ damages and ensure it is the correct colour and item purchased.
Failure to do so may result in any claims against damages to be rejected. All Customers are required to sign an acceptance that the goods are taken in good condition.
7. Delivery Policy
Delivery is not included in the purchase price and will need to be paid for prior to all depot deliveries. Home Deliveries can be paid directly to the Delivery Contractor on the day of delivery.
Spas Direct cannot guarantee a fixed date of delivery for any spas being sent to a Local or Regional Depot. Home Deliveries will need to be booked and confirmed directly with the drivers by the Customer. All prices quoted for Home Deliveries are estimates only and are subject to confirmation by 3rd party.
Spas Direct does not provide any transit Insurance and highly recommends you consider purchasing this at your own cost.
We would like to remind all Customers to obtain transit Insurance, to ensure the safe arrival of their Spa.
8. Home Delivery
Please note that spa purchase prices do not include Home or Depot Delivery. Delivery is an additional service that must be paid for.
Spas Direct offers a Metropolitan Home Delivery Service in Auckland. Our Home Delivery Service is contracted out to professionals who are trained and experienced in handling Large bulk items. Delivery is curb-side only, however, Spas may be put into position pending access and safety. Customers are asked to have additional helpers on the day to assist the driver.
9. Free Shipping on selected Spa Pools
Spas Direct Is pleased to offer free Depot Delivery on selected Spa Pools. This is to the value of $350. If the freight cost is above this, the difference must be paid for by the purchaser. Spa Pools will shipped from either Auckland or Christchurch the nearest Mainfrieght Depot.
Once shipped you will be given a tracking number from Mainfrieght to track your shipment and arrange collection. Items are not automatically insured, please speak with our team members for further information.
10. Rubbish Removal
Customers are responsible for the unpacking of their spas and disposal of all packaging, boxes, bubble wrap, timber framework and /or any crates. Spas Direct or our 3rd party contractors will not be held liable for the disposal of any of the above.
11. Damaged items
Customers are required to notify Spas Direct of any damages within 24 hours of receiving their goods. All claims outside of this period will not be accepted.
12. Transit Insurance
Transit insurance can be purchased prior to dispatch of your spa pool, swim spa or plunge pool. The cost of transit insurance will vary depending on the value of the item purchased. An excess of $500 is payable directly to the insurance provider. We highly recommend you take Transit Insurance as any damages caused during transport are not covered regardless of fault.
13. Cleaning prior to using
New Spas and Swim Spas may need to be cleaned before use as they are quite often stored in the warehouse for long periods before dispatch, Due to heat and humidity spas may become stained while stored. Please ensure the shell and jets are cleaned before filling with water.
14. Interest-free finance options
Spas Direct Offers finance solutions, Please contact us for more details.
Here at Spas Direct, we put Safety First. We recommend that all spas are installed according to your local state and government requirements. Spas Direct will not take any responsibility to check with your local authorities regarding Permits, Fencing or requirements.
16. Lead Times
Spas Direct is Factory Direct to the Public and holds stock in our Depot Locations around the country. However, from time to time we may run out of stock due to popular demand and require to order more. Most times Lead times are only between 10 to 12 weeks however in peak periods this may extend to 20 weeks. Customers may be entitled to a refund of any monies paid, should a spa not arrive within 30 weeks, subject to management approval.
Spas Direct will not be held responsible for any external factors such as but not limited to: "Acts of God, War or War like activities, Pandemic, government restrictions ".
Please ensure you check our stock availability with your Sales Consultant prior to purchasing to avoid disappointment.
17. Lockable Hard Covers
Spas Direct Includes Lockable Hard Covers on Selected Spas. Covers are covered by a 12 Month Defective Workmanship Warranty. Covers may fade if they are unprotected and visible by the Sun (as the UV) will over time discolour the Spa Cover.
18. 10 Amp Leads
Spas Direct Includes a 10 AMP lead on selected Spas. Extension cords are not to be used, this will void any Warranty on the product. If the lead length is not suitable please contact a qualified electrician to either fit a longer lead or hard wire the spa.
19. ABS Base
Spas Direct Includes an ABS Base on Selected Spas and Swim Spas. The ABS Base is a removable item that is designed to protect the internal equipment and piping from damage during transit, in the case of the ABS Base receiving damage during transit, the base can then be removed before the Spa or Swim Spa is placed in position. Spas Direct will not replace the ABS Base and it is not included in the Parts Warranty. It is at the customer's discretion to remove the ABS Base from their Spa or Swim Spa.
20. Eco-wood External Cabinets
Spas Direct and our Manufacture only produce our Spas with Light Grey Coloured Cabinetry. Due to the nature of the material, it is difficult to guarantee that every spa using this Eco-wood will have the exact shade of colour. Batch-to-batch variation can occur, so it is important that Customers Understand that all images on our website, social media, brochures, and display stock are only used as a guide. Spas Direct is unable to Order any other cabinetry colours or accommodate custom colour configurations.
Eco-Wood Cabinets may fade if they are unprotected and visible by the Sun (as the UV) will over time discolour the Spa Cabinet.
21. Online & Product Images
Spas Direct has a range of images online for Customers to view prior to purchase. Although we do our very best to provide accurate images, colours may vary from our digital media to the physical product. Please Note: Images are for illustration purposes only and actually product may vary. Spas Direct
22. Social Media Content
Spas Direct uses Social Media platforms such as Facebook or Instagram to advertise, communicate, and liaise with new and existing customers. Customers Sharing Images, Comments, and other forms of communication via our Social Media channels are subject to these Terms and Conditions.
All Images, Comments, and Communications may be used for advertising campaigns, promotions, and any other purpose Spas Direct may choose. Customers are advised not to share images, comments, or private messages unless they agree with the above Terms. Spas Direct may change these Terms and Conditions without any prior notice.
23. Warranty Overview
This warranty period commences on the date of delivery/collection and covers defective components. Labour is limited for a period of 12 months from the date of delivery/collection. This Warranty is Non- Transferable and only extends to the original purchaser.
Please contact our office to obtain a copy of our Limited Warranty Card
15 YEAR2 STRUCTURAL WARRANTY
3 YEARS ACRYLIC WARRANTY
2 YEARS JET REPLACEMENT WARRANTY
2 YEARS PLUMBING WARRANTY
2 YEARS PUMP AND HEATER
1 YEAR LIMITED EQUIPMENT WARRANTY
1 YEAR LIMITED ACCESSORIES WARRANTY
1 YEAR LIMITED ONSITE LABOUR WARRANTY*
24. Travel Expenses
We charge travel at a rate of $2.25 plus GST per km travelled in one full round trip back to base, less the allowed 40km inclusion zone when outside the designated service zone. All travel expenses should be paid directly to the approved service company completing the warranty work.
25. Shipping of Replacement Parts
Shipping costs for warranty-related parts may apply. All Parts are stored in our warehouse only. Parts can be collected at no extra cost. All shipping costs must be paid prior to shipment.
26. How we handle your Complaint
Spas Direct is committed to resolving your concerns and complaints in a timely manner. All official complaints need to be submitted in writing and sent to: Spas Direct NZ Ltd Head Office, 184 Brisbane Road, Arundel QLD 4214, Australia Care of Complaints Manager.
Once we receive your written complaint, we will endeavour to respond to you within 28 Business days.