Refund Policy

This No Refund Policy ("Policy") is applicable to all purchases made from Spas Direct. By making a purchase, you agree to the terms outlined in this Policy.

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1. General Policy

a) No Refunds: We do not offer refunds for change of mind or if you have simply decided you no longer want the product.

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2. Exceptions

a) Statutory Rights: This Policy does not affect your statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You may be entitled to a refund, replacement, or repair if the product is faulty or not as described.

b) Warranty Claims: If the product is covered under warranty and meets the warranty conditions, please refer to our Warranty Policy for further information.

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3. Cancellation of Orders

a) Cancellation Window: Orders may be canceled within [3 days] of purchase, provided the product has not been dispatched.

b) Cancellation Fees: A cancellation fee equal to 50% of the total invoice will apply to cover administrative, marketing, and processing costs.

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4. How to Request a Refund

If you believe you are entitled to a refund under New Zealand Consumer Laws, please contact our customer support team at info@spasdirect.co.nz with your proof of purchase and a detailed explanation of the issue.

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5. Contact Us

If you have any questions or concerns about this Policy, please contact our customer support team at info@spasdirect.co.nz