No Refund Policy - Spas Direct
This No Refund Policy ("Policy") is applicable to all purchases made from Spas Direct. By making a purchase, you agree to the terms outlined in this Policy.
1. General Policy
a) No Refunds: We do not offer refunds for change of mind or if you have simply decided you no longer want the product.
a) Statutory Rights: This Policy does not affect your statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You may be entitled to a refund, replacement, or repair if the product is faulty or not as described.
b) Warranty Claims: If the product is covered under warranty and meets the warranty conditions, please refer to our Warranty Policy for further information.
3. Cancellation of Orders
a) Cancellation Window: Orders may be canceled within [3 days] of purchase, provided the product has not been dispatched.
b) Cancellation Fees: A cancellation fee equal to 50% of the total invoice will apply to cover administrative, marketing, and processing costs.
4. How to Request a Refund
If you believe you are entitled to a refund under New Zealand Consumer Laws, please contact our customer support team at email@example.com with your proof of purchase and a detailed explanation of the issue.
5. Contact Us
If you have any questions or concerns about this Policy, please contact our customer support team at firstname.lastname@example.org