FAQ

About Spas Direct NZ Welcome to Spas Direct NZ, your trusted source for premium quality spas at unbeatable prices. With a legacy spanning back to 2003 in Australia, and an expansion into the vibrant New Zealand market in 2021, we have become a household name in the Australasian region. Our Journey Since our inception, Spas Direct has been committed to revolutionising the spa industry by making luxurious relaxation experiences accessible to everyone. Over the years, our dedication to quality, affordability, and exceptional customer service has allowed us to flourish and grow, solidifying our position as a leading provider of spas in the region. Serving the Kiwi Community Since our establishment in New Zealand, we've had the privilege of assisting thousands of Kiwis in finding their perfect spa. We understand the importance of providing a diverse range of options to suit varying preferences and needs. Whether you're seeking a cozy two-seater for intimate evenings or a spacious family-sized spa for gatherings, we have a wide selection to choose from. Our Commitment At Spas Direct NZ, we believe that everyone deserves a haven of relaxation and rejuvenation in their own home. That's why we work tirelessly to source and curate a collection of spas that combine the latest in technology, craftsmanship, and design. We are proud to offer our customers not only top-tier products but also peace of mind knowing they're investing in a spa that will provide years of enjoyment. Unbeatable Prices We understand the significance of affordability without compromising on quality. Our direct-to-customer approach allows us to bypass unnecessary middlemen, ensuring that you get the best value for your investment. With Spas Direct NZ, you can experience luxury without breaking the bank. Get in Touch We're passionate about helping you find the perfect spa that suits your lifestyle and preferences. Our dedicated team is here to assist you every step of the way, from selecting the right model to providing after-sales support. Feel free to browse our collection online or visit our showroom to experience our spas firsthand. Experience the ultimate in relaxation with Spas Direct NZ. Join our community of satisfied customers and start your journey towards a more relaxed, rejuvenated you.

Philosophy for Spas Direct, Spa Company New Zealand Harmony in Hydrotherapy: Nurturing Body, Mind, and Spirit At Spas Direct, we believe in more than just providing high-quality spas; we are dedicated to curating an experience that transcends the physical. Our philosophy is rooted in the profound belief that the pursuit of well-being encompasses not only the body, but also the mind and spirit. With this holistic approach, we strive to elevate every facet of our customer's lives. 1. Hydrotherapy as Healing Art: We view hydrotherapy as a sacred art, a union of nature's elements and human wellness. Each spa we craft is a vessel of rejuvenation, offering a sanctuary for individuals to rediscover their balance, heal their bodies, and find solace in the embrace of warm, soothing waters. 2. Craftsmanship and Quality: Our commitment to excellence is embodied in the meticulous craftsmanship of every spa we create. We source only the finest materials, ensuring durability, efficiency, and elegance in every design. This dedication to quality is a testament to our unwavering promise of providing spas that stand the test of time. 3. Sustainable Serenity: As guardians of the environment, we recognise our responsibility to minimise our ecological footprint. Through sustainable practices, we strive to harmonise nature's resources with human wellness. Our spas are designed to be energy-efficient, using eco-friendly materials and processes that honourr the sanctity of our planet. 4. Wellness Journeys: We understand that each individual embarks on a unique path towards well-being. Our spas are versatile canvases, capable of being tailored to meet the specific needs and desires of every customer. Whether seeking relaxation, recovery, or reconnection, we offer a space for self-discovery and transformation. 5. Educating, Empowering, Elevating: We believe in empowering our customers with knowledge and support. Our team is committed to educating and assisting, ensuring that each person who interacts with Spas Direct is equipped to make informed decisions that align with their wellness goals. We strive to foster a community that shares in the pursuit of a harmonious life. 6. Integrity and Transparency: Trust is the cornerstone of any meaningful relationship. We operate with unwavering integrity, providing transparent information about our products, processes, and pricing. This commitment to honesty forms the foundation of the enduring partnerships we seek to build. 7. Cultivating Connections: Wellness is a journey best traveled together. We aspire to create a community where like-minded individuals can come together, share experiences, and support one another in their pursuit of a balanced and enriched life. Through genuine connections, we aim to inspire a collective elevation of well-being. At Spas Direct, we go beyond being a spa company; we are stewards of well-being, dedicated to fostering a world where individuals thrive in harmony with themselves and the natural world. Together, let us embark on a journey of holistic rejuvenation, one spa at a time.

Owning a spa pool or hot tub can offer a range of benefits that contribute to relaxation, health, and overall well-being. Here are five key advantages: Stress Relief and Relaxation: Soaking in a spa pool or hot tub can help relax both your body and mind. The warm water, buoyancy, and soothing jets can relieve muscle tension and promote a sense of calm, making it an excellent way to unwind after a long day. Improved Sleep Quality: Regular use of a hot tub can lead to improved sleep patterns. The relaxation induced by the warm water and massage jets can help you fall asleep faster and enjoy deeper, more restful slumber. This is particularly beneficial for individuals who struggle with insomnia or sleep disorders. Pain Relief and Muscle Recovery: The warm water and hydrotherapy jets in a spa pool can provide relief for aching muscles and joints. The buoyancy of the water reduces pressure on joints, making it an excellent option for those with arthritis or other chronic pain conditions. It can also aid in post-workout muscle recovery. Improved Circulation and Cardiovascular Health: The heat of the water in a spa pool can promote better blood flow, which in turn can improve cardiovascular health. It helps dilate blood vessels, lowers blood pressure, and can even assist in maintaining healthy cholesterol levels. Regular use can contribute to better overall heart health. Social and Family Bonding: A spa pool or hot tub can become a focal point for social gatherings and family time. It provides a relaxing environment for conversations, quality time, and shared experiences. This can strengthen relationships and create lasting memories. Enhanced Mental Health: Spending time in a spa pool can have positive effects on mental well-being. The combination of warm water and hydrotherapy can stimulate the release of endorphins, which are the body's natural "feel-good" chemicals. This can help alleviate symptoms of anxiety and depression and promote a more positive outlook on life. Remember, while owning a spa pool or hot tub can offer numerous benefits, it's important to use it responsibly and follow safety guidelines. Regular maintenance and cleaning are also crucial to ensure that you can enjoy all of the advantages it provides.

When buying a spa pool or swim spa, there are several important factors to consider to ensure you make the best choice for your needs and preferences. Here are five key things to take into account: 1. Size and Space: Determine the available space where you intend to install the spa or swim spa. Measure the area carefully to ensure that the chosen unit fits comfortably. Consider factors like accessibility, clearance around the spa, and any potential obstructions. Also, think about whether you want an above-ground or in-ground spa. 2. Purpose and Usage: Decide whether you primarily want a spa for relaxation, hydrotherapy, exercise, or a combination of these purposes. This will help you choose between a traditional spa pool and a swim spa with powerful jets for swimming against a current. 3. Features and Functions: Consider the features and functions that are most important to you. These may include jet types and configurations, seating arrangements, lighting, water temperature controls, filtration systems, and entertainment options. For swim spas, pay attention to the swim current options, such as variable speed settings and jet placement, to ensure it meets your swimming needs. 4. Installation and Maintenance: Consider the installation requirements and costs associated with the spa or swim spa. In-ground installations may require excavation, electrical work, and plumbing, which can add to the overall cost. Factor in ongoing maintenance, including water treatment, cleaning, and servicing. Opt for models with easy-to-maintain filtration systems and consider any additional accessories or products you may need. 5. Budget and Financing: Determine your budget and be clear about any additional costs, including delivery, installation, and ongoing maintenance. Consider if there are any financing options available to help spread out the cost if needed. By carefully considering these factors, you can make an informed decision when purchasing a spa pool or swim spa that aligns with your preferences, lifestyle, and budget.

WARRANTY OVERVIEW This warranty period commences on the date of delivery/collection and covers defective components. Labour is limited for a period of 12 months from the date of delivery/collection. This Warranty is Non- Transferable and only extends to the original purchaser. Please contact our office to obtain a copy of our Limited Warranty Card 15 YEAR STRUCTURAL WARRANTY 3 YEAR ACRYLIC WARRANTY 2 YEAR JET REPLACEMENT WARRANTY 2 YEAR PLUMBING WARRANTY 2 YEAR PUMP AND HEATER 1 YEAR LIMITED EQUIPMENT WARRANTY 1 YEAR LIMITED ACCESSORIES WARRANTY ​1 YEAR LIMITED ONSITE LABOUR WARRANTY*